Refund and Returns Policy
Due to the current health situation around the world, unforeseen circumstances are causing some production and shipping delays. While we are working diligently to keep our products in stock, you may notice an increase in Pre-order or out of stock items on our site at this time. Thank you for your patience.
Fabric orders are dispatched from our showroom at Knockraich Farm, please allow 5 – 9 working days for standard delivery. Fabric samples are sent out by royal mail with a standard £2.50 delivery charge. We send all our fabrics out on a cardboard roll to avoid creasing. A £15 standard delivery charge is applied to all fabric orders
Standard in-stock items
Our standard delivery time is 5 – 7 days for in-stock items (excluding fabric – please see above). Please refer to individual product pages for bespoke or pre-order delivery time frames, as these vary. If your order is a mix of in-stock items and pre-order items, we will dispatch your order when all the items on your order are available.
Bespoke, personalised and made-to-order items
All bespoke, personalised and made-to-order items can be ordered direct by calling the offices on 01360 860202. Please refer to the delivery time stated on individual product pages as these vary.
What about International Deliveries?
Please note: we are unable to process international orders at present through our website.
What if I want to return something?
At Katy Rodger Making Interiors we want you to be delighted every time you shop with us. We understand however that occasionally you may want to return items. If you aren’t satisfied with your purchase, you can cancel your order at any time within 14 days from the date on which you receive it providing that you return it to us, in its original condition within 14 days from the date on which you cancel, for a refund. Please note, you are unable to cancel and we are unable to refund the items listed below.
How do I return my item?
Returned items must be unused, in perfect condition and in their original packaging. If you would like to return your purchase, please complete our returns form including your name and order reference, and send to:
Returns, Katy Rodger Making Interiors, Knockraich Farm, Fintry, Glasgow G63 0LN
Returnable fabric samples should be returned, including your name and order reference to:
Katy Rodger Making Interiors, Knockraich Farm, Fintry, Glasgow G63 0LN
What if I want to exchange something?
We are happy to offer an exchange for an alternative item, providing stock is available – you will need to pay an additional delivery charge to cover carriage for the replacement item. Please follow our returns procedure as above and note on the returns form, the item you would like to receive instead. Once your return is received at our warehouse, our Customer Services will contact you to take the additional payment before your replacement item is despatched.
What if my item is damaged?
Any damages to your order must be notified to us within 48 hours of receipt via email or letter. It will expedite resolution if you are able to include photographs of the damaged items. Please contact us on firstname.lastname@example.org
What if my item is faulty?
If you are returning a faulty item we will deal with your enquiry on a case by case basis. We will of course endeavour to replace the item, however if we no longer stock the item we will either find you a suitable replacement or offer a refund.
Unfortunately, you cannot cancel or get a refund on the following items:
1. Unwanted items returned later than 14 days from the date of cancellation of your order.
2. Damaged items not notified to us by email within 48 hours of receipt.
3. All bespoke products including made-to-measure curtains and blinds, upholstery, furniture, bed linen and personalised items.
4. Any orders of fabric by the metre.
5. Any cut wallpaper.
6. Gift Cards.
This does not affect your statutory rights.