At Knockraich Farm (including Katy Rodger’s Artisan Dairy and Making Interiors), we are deeply committed to protecting your privacy and safeguarding your personal data. This policy outlines how we collect, use, store, and protect your information when you visit our website, contact our office, dine in our café, order bespoke interior furnishings, or book an event with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal information:

  • Identity & Contact Data: Your name, email address, phone number, billing address, and delivery address. This is typically collected when you fill out a contact form, request an interior design consultation, book a wedding venue viewing, or contact our office.

  • Transaction Data: Details about payments to and from you, and details of products or services you have purchased from us.

  • Technical & Usage Data: Your IP address, browser type, operating system, and details about how you interact with our website. This data is collected automatically via cookies to help improve your browsing experience.

  • User-Generated Content: Recipes, stories, or photographs that you voluntarily submit to us to be featured on our website or social media channels.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Fulfill an order or provide a service you have requested (such as processing a payment, delivering dairy products, or manufacturing bespoke curtains).

  • Respond to your direct inquiries, contact form submissions, and email requests.

  • Manage wedding, event, and accommodation bookings at Knockraich Farm.

  • Send you optional newsletters or marketing updates, but only if you have explicitly given us your consent to do so. You can opt out of these at any time.

  • Improve our website functionality and keep our online services secure.

3. Data Retention: How Long We Keep Your Information

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or statutory reporting requirements (such as holding invoice data for UK tax purposes).

4. Third-Party Sharing & Security

We strictly never sell, rent, or lease your personal data to third parties.

To run our business smoothly, we safely share data with a limited number of trusted service providers who adhere to strict data security standards. These include:

  • Secure payment gateways for processing financial transactions.

  • Website hosting, analytics providers (such as Google Analytics), and IT support.

  • Delivery couriers to ship orders to your home or business.

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way.

5. Cookies Policy

Our website uses cookies to distinguish you from other users, memorize your preferences, and analyse our traffic.

  • Essential Cookies: Required for the basic operations of our website (e.g., managing a shopping cart or secure login).

  • Analytics Cookies: Help us understand which pages are popular and how visitors move around the site so we can continuously improve the user experience.

You can choose to accept or decline cookies through your web browser settings. However, disabling certain cookies may limit some functionalities of our website.

6. Your Legal Rights

Under UK data protection laws, you have specific rights regarding your personal information, including:

  • The Right to Access: You can request a copy of the personal data we hold about you.

  • The Right to Correction: You can ask us to update or correct any inaccurate information.

  • The Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data under certain conditions.

  • The Right to Withdraw Consent: If you have signed up for marketing emails, you can unsubscribe instantly at any time using the link at the bottom of the email.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published directly on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your legal rights regarding your data, please contact our data administrator:

  • Email: enquiries@knockraich.com

  • Phone: 01360 860202

  • Postal Address: Knockraich Farm, Fintry, Stirlingshire, G63 0LN